Business Planning for Research Support Services: Case Studies

Session Type: Research/Project Update

Session Description:
At the 2011 DLF Forum, we presented an introduction to our CLIR/DLF-funded research project to recommend methods for effective service planning in research libraries, adapting processes from the business as well as the not-for-profit sectors. Drawing on the literature and methodologies from the for-profit and not-for-profit sectors, we outlined a multi-step set of business planning practices that libraries can apply to plan, launch, and manage new scholarly communications services, including campus-based publishing and research data management programs. These observations will be available through Media Commons prior to the DLF Forum.

At the 2012 DLF Forum we will share the results of case studies of leading publishing and data management services in libraries. How did these services originate? In what ways do they reinforce the broader mission of their host library? How was their work scoped and their market defined? How have they defined and measured success? What lessons can we draw from their example to devise more successful services at our own libraries?

Session Leaders:
Mike Furlough, Penn State University
Michele Reid, North Dakota State University

Session Notes:
View the community reporting Google doc for this session!